Refund policy

booknooks.co — Return and Refund Policy
 Last updated: 26 April 2025

Thank you for shopping with Book Nooks. Our Return and Refund Policy is designed to give you a smooth, transparent experience. Please read the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

 

 

Scope & Contact Information

For any questions about returns or refunds, reach us at:

  • Email: contact@booknooks.co

  • Phone: +44 20 8040 2853

  • Address: 171-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

 

 

Policy Overview

Item

Details

Return period

14 days from the delivery date

Refund processing

Within 10 business days after we receive the item

Return shipping costs

Paid by the customer unless the product is defective or incorrect

 

 

Order Cancellations

You may cancel an order within two hours of purchase by contacting customer service. If the order has already shipped, please follow the return instructions below.

 

 

Return Conditions

  1. Return window: 14 days from delivery.

  2. Item condition: Unused, in original packaging, with all tags intact.

  3. Proof of purchase: Order confirmation or receipt required.

  4. Exceptions:

    • Custom or personalised items

    • Hygiene items (e.g., undergarments) unless unopened and unused

 

 

How to Start a Return

  1. Contact us: Email contact@booknooks.co with your order number, reason for return, and photos if relevant.

  2. Receive authorisation: We’ll send a return-authorisation code and detailed instructions.

  3. Pack the item: Include all original packaging/tags and the authorisation form.

  4. Ship it back: Use a tracked service. You pay return shipping unless the item is defective or incorrect.

 

 

Refund Policy

  • Approval notice: We’ll confirm approval or rejection of your return within 3 business days of receiving it.

  • Processing: Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

  • Confirmation: You will receive an email once the refund is processed.

  • Need help? If you don’t see the credit after the stated period, first check with your bank. Then contact us at contact@booknooks.co.

 

 

Exchange Policy

  • Defective or incorrect items: Contact us within 14 days; we cover return shipping and send a replacement.

  • Size exchanges: Return the original item following the steps above, then place a new order for the correct size.

 

 

Exceptions & Special Cases

Situation

Our solution

Damaged/defective on arrival

Notify us within 48 hours; we’ll arrange a no-cost return and replacement or refund.

Incorrect product received

We’ll cover return shipping and send the correct item promptly.

Lost packages

Contact us if your parcel hasn’t arrived by the carrier’s estimated date; we’ll open a carrier investigation.

 

 

Processing Timeline

  1. Initiate return: Within 14 days of delivery

  2. Inspection: Completed within 7 business days of receipt

  3. Refund issued: Within 10 business days after inspection

 

 

Return Shipping Address

Book Nooks – Returns
 171-75 Shelton Street
 Covent Garden
 London WC2H 9JQ
 United Kingdom

 

 

Need More Help?

  • Email: contact@booknooks.co

  • Phone: +44 20 8040 2853

  • Address: 171-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK

We appreciate your business and aim to make every part of your shopping experience—including returns—as straightforward as possible.